We're looking to hire a Dispatch Administrative Clerk (With Intermodal experience).

Applicants must be Canadian Citizens or Permanent Residents.

Duties:

Providing exceptional customer service at all times.
Provides support and back up to Dispatch team - LCL & FCL and other Administrative staff.
Follows agreed company processes and protocols in the Dispatch department, including use of systems and software.
Continue nurturing the ITN Logistics Brand as a quality, customer-centric, timely service provider that delivers against its value proposition.
Attending to customer calls, issues and complaints.
Receives inbound and outbound orders.
Update the whiteboards with day to day deliveries & export pick-ups.
Sending status reports when required.
Tracking shipments in all rail yards - CN/CP, etc.
Scheduling appointments to ensure timely deliveries / and to avoid storage.
Ensuring reservations are scheduled for shipments out of CN/MALPORT and ensuring RV times correlate with shipment appointments.
Making RV’s for empty container returns and Export booking’s - advising ITN rep/customer if any difficulty with Export booking #’s (capacity).
Creating and updating Cargowise - including, but not limited to “T” Jobs, printing orders, billing, putting costs, driver’s pay, PODs.
Making and updating warehouse schedule on a daily and weekly basis.
Ensure the resources in the dispatch function of the company are managed effectively to achieve maximum efficiencies.
Continued nurturing of the relationship with current accounts.
Complete other administrative functions that support the daily requirements of the department.

Knowledge and Skills Required:
Education and Industry Knowledge:

Technical Skills / Qualifications:

Proficiency with computers, ability to work in Windows applications, especially Microsoft Office is an asset.
Excellent problem-solving skills.

Other:

ITN Logistics

Dispatch Administrative Clerk